Shipping

Convenient Express

When you place an order, we will estimate shipping and delivery date for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider available, shipping date estimates may appear on the shipping quotes page.

Shipping Costs& Tax

Free shipping on all US orders over $20.

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Shipping Locations

For US Shipping. Shipping and Delivery Estimates:
  1. Standard shipping - 3-5 business days
  2. Expedited shipping - 1-3 business days
For other countries like EU countries, GB, CA, AU, SA etc, International Standard Shipping and Delivery Estimates:
  1. International standard shipping - 10-20 business days
  2. International expedited shipping - 7-10 business days

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at marketing@thecoolflask.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

USPS: https://www.usps.com

UPS: https://www.ups.com

Amazon Logistics: https://logistics.amazon.com/

Note*

  • Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
  • If you have special questions about the order, please contact customer service: marketing@thecoolflask.com